Tech Tips

  • Chromebook Simulator

    Posted by Help Desk on 5/3/2019

    Google provides a web base Chromebook simulator that can be used to help learn how to navigate a Chromebook. Due to educational settings not all features in the simulator are available in our environment.

    https://partnerdash.google.com/apps/simulator/chromebook#?l=en

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  • Identify a Phishing Email

    Posted by Help Desk on 4/26/2019

    Do you think you can identify a phishing email?Image of keyboard with a fish hook on it that reads Phishing

    Take this quiz and find out.

    Here are some steps to help you with any suspicious emails.

    • Never provide sensitive or personal information through email or unknown websites, or over the phone.
    • Don’t open attachments or click links in unsolicited emails, even if the emails came from a recognized source. If the email is unexpected, be wary about opening the attachment and verify the URL.
    • If you are unsure about an email or an attachment you can always contact the helpdesk for assistance.

     

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  • Bookmarking Websites to your Google Account

    Posted by Helpdesk on 4/12/2019
    1. Open the Chrome browser

    2. At the top right, click Profile.

    Image of the Account Settings in Google Chrome
    3. Enter your “mystma.org” email address and your password.

    4. Navigate to a website you use frequently and wish to save

    5. While on that website click on the star in the navigation bar 

    Screen image of the bookmark star in Google Chrome.

     

     
    6. A box will pop up allowing you to name the Bookmark and choose where it saves.

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  • Clearing Browsing Data in Chrome

    Posted by Helpdesk on 4/5/2019

    1. Open the Chrome Settings in the upper left corner of the browser window. Looks like Ellipses. 

    Screen image of the More Options in Chrome

    2. Select More Tools

    3. Select Clear Browsing Data

    4. Change the time range “All Time” and select the items you wish to clear

    5. Click Clear Data

    Screen image of the Clear Browsing Data screens in Chrome

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  • Google Drive File Stream

    Posted by Helpdesk on 3/29/2019

    Using Google Drive on your computer with Drive File Stream. You can:

    • Save specific files and folders offline, including Team Drives.
    • View and organize your files in your computer’s file system without using storage space.
    • Open files quickly and easily on your computer.

    How To Install Google Drive File Stream

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  • Lock Your Computer Screen

    Posted by Helpdesk on 3/22/2019

    When you step away from your computer, press the windows key + L to lock your computer screen.

    Image of the Windows and "L" keys that says Lock Computer (WIN+L)

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  • Social Engineering

    Posted by Helpdesk on 3/15/2019

    Social Engineering is the act of manipulating individuals through actual human interaction in order to acquire information about an individual or organization.

    Poster of How to Identify a social Engineering Attack.

     

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  • Securing Your Password

    Posted by Helpdesk on 3/8/2019
    1. Long passwords are better. The most secure passwords will be somewhere between 10 - 20 characters long.
    2. Don’t use common words or phrases like a movie quote, favorite saying or family names.
    3. Test your password to ensure it is secure. https://howsecureismypassword.net/
    4. Use different passwords for all of your accounts (work, personal email, banking). If someone were to gain access to your personal email they won’t be able to use the same password to access your bank account.
    5. Don’t write your password down on a post-it note or next to your computer. Instead use a password manager like lastpass, dashlane or 1password. These will create and store all of your passwords for you.
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  • Changing Your Password

    Posted by Helpdesk on 3/1/2019
    1. Press Control+ Alt+ Delete on your computer
    2. This brings up a Blue Task Manager Screen
    3. Choose Change a Password
    4. Please enter a new password that you have not used in the past 90 days. It must contain one Upper Case, One Lower Case, One number or special character, and be a total of at least 8 characters long.
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  • Technology Support & Resources Page

    Posted by Helpdesk on 2/25/2019

    Did you know that the Technology Department provides user documentation in an easy to access the site? It’s true! We push out a link to your desktop called Technology Resources, this link takes you to the Technology Resources and Support page. On this page, you can find user guides, access the Helpdesk ticketing systems, see the tip of the week and more! It’s a great first stop for your technology questions, give it a look!

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